Build Trust and Boost Your Reputation with Expert Review Management
Boost your credibility and attract more customers with positive reviews.
At New Age Digital, we specialise in helping local service businesses cultivate and manage their online reviews to build trust and credibility with potential customers.
Implement an automated workflow for efficient review collection
Use SMS and email automation to encourage reviews for completed jobs
Draft professional responses to all reviews for your approval
Highlight positive reviews on your Google Business Profile and website
Continuously monitor your reviews across platforms
Handle negative reviews professionally to mitigate their impact
Provide insights and trends from your review data
Use feedback to identify areas for business improvement
Build trust and credibility with potential customers through positive reviews
More reviews can improve your local search rankings
Gain valuable feedback to improve your services
Let us handle review management while you focus on your business
Prompt and professional responses to all reviews enhance your customer service
The Ultimate Review System
We use an automated system that sends SMS and email requests to your customers after they’ve received your service. This timely and convenient approach significantly increases the likelihood of customers leaving reviews.
We can generate a response instantly of a new review being posted but you can advise when you want actually want it to be posted. This ensures prompt engagement with your customers and demonstrates your commitment to customer service.
While our primary focus is on Google reviews, we can discuss managing reviews on other relevant platforms for your business. Our goal is to help you maintain a consistent and positive online reputation across all major review sites.
We take a proactive approach to negative reviews. First, we draft a professional, empathetic response for your approval. Then, we advise on how to address the issue offline if possible. We also help you encourage more positive reviews to balance out any negative ones. Our goal is to turn a potentially negative situation into an opportunity to showcase your excellent customer service.
Positive reviews and higher ratings can significantly improve your local search rankings. Google considers the quantity, quality, and recency of reviews when determining local search results. Our review management service helps you consistently gather new, positive reviews, which can boost your visibility in local searches.
We stay up-to-date with the policies of all major review platforms, especially Google. Our strategies are designed to encourage genuine reviews without violating any platform rules. We never engage in practices like buying reviews or offering incentives, which could result in penalties. Our focus is on ethical, sustainable review management that builds your genuine online reputation.
Absolutely! We can help you implement a system to collect reviews right at the point of service. This could involve setting up tablets or kiosks in your business location, or training your staff to ask for reviews. We’ll provide guidance on the most effective and compliant ways to request reviews in person.
Yes, we provide comprehensive monthly reports on your review performance. These reports include metrics such as the number of new reviews, average rating, response rate, and sentiment analysis. We also provide insights on trends and areas for improvement. These reports help you understand the impact of our review management service and how your online reputation is evolving over time.